Frequently Asked Questions

Common questions from members

Can't find what you need? Contact us.

Choose "Join the Community" on the home page to create your account, then sign in and complete your member profile. A complete profile with a photo helps other members get to know you.

Free members can browse events, buy tickets, RSVP, build a profile, add friends and see who has visited their profile. A paid membership adds private messaging, posting in chatrooms, creating and joining rendezvous at events, and advanced member search with saved searches.

Open any event from the Events page, choose your ticket types and quantities, add guest names if the event asks for them, and check out. If you have a discount code, enter it at checkout before paying.

Card details are sent straight to our payment processor from your browser. Your full card number is never stored on our servers.

Go to My Orders to see every purchase, its status, the tickets on it and the guests you added.

When a payment plan is set up for your order, you can follow each installment, its due date and its status under Profile, then Payment Plans.

Your profile is only visible to signed-in members. Private photos are shown to friends and to members you give a backstage pass, which you can revoke at any time. You can hide your online status and block anyone you don't want to hear from.

Update your choices under Profile, then Email Preferences. Every marketing email also has an unsubscribe link at the bottom.

Send us a message through the Contact Us page and the club team will get back to you.